FAQ
Additional Benefit Plan
The policy number is 37925
The certificate number is the following 3792500 _ _ _ending with your payroll ID number.
Employees will log into ClaimSecure’s Member eProfile. Select Logins to register or enter username and password for returning users. Available via desktop www.claimsecure.com or by app using the app store on your mobile device. www.claimsecure.com
Employees must complete Group Insurance Enrollment Form, located on the SharePoint Folder “Benefit Plan- Additional Coverage” and return to the HR administrator.
Questions regarding the form may be directed to our Benefits Administrator Sarah Krispanis at sarahk@wlvinc.com or by phone at 1-800-667-4257 ext. 223. sarahk@wlvinc.com
Employees and their eligible dependents have benefit coverage for Paramedical services of $1,500 and Psychology counseling of $15,000 per certificate per calendar year once core benefit coverage has been exhausted under the plan with Manulife.
Employees and their eligible dependents have HSSA coverage of $2,000 per certificate per year to be used at their discretion and is subject to allowable medical expenses with Canada Revenue Agency (CRA). Link to CRA available under the links tab.
Employees and their eligible dependents have Wellness Account coverage of $2,000 per certificate per year to be used at their discretion for items not standardly covered by a benefits plan.
Examples: gyms fees, park passes, traditional services, camp fees, sports equipment. Please click on the ClaimSecure section/ Wellness Account for the detailed listing.
Employee e-claims:
Submit claims through “Member eProfile” on ClaimSecure’s website at www.claimsecure.com or on the app. Receipts must be provided with claim.
Employee paper claims:
Mail completed claim form and original receipts to: ClaimSecure
P.O Box 6500, Station A,
Sudbury, Ontario
P3A 5N5
website: www.claimsecure.com
The claim date is the date of service, i.e. when the item or service is received. This may be different than the payment date which is an agreement between the provider and the employee.
ClaimSecure must be in receipt of all outstanding benefit claims incurred (date of service) in the current year, within one year from the date of service. Claims received after the deadline will be declined.
ClaimSecure must be in receipt of all outstanding HSSA and Wellness Account claims incurred (date of service) in the current year, by February 28th of the following year. Claims received after the deadline will be declined.
Employees may register for direct deposit on Member eProfile at:
website: www.claimsecure.com
Check “Member eProfile” on ClaimSecure’s website at www.claimsecure.com or on the app to view the status of your claim.
For further assistance contact Target Benefit Administrators at 1-800-667-4257 or at 416-740-1335 ext. 223 or via e-mail at
Email: sarahk@wlvinc.com
Employees may contact our plan administrator Target Benefit Administrators to obtain assistance or request a further investigation, if applicable at 1-800-667-4257 or at 416-740-1335 ext. 223 or via e-mail at: sarahk@wlvinc.com
Services include- Expert Medical; GenMed; EDIS; Mental Health Navigator; myStrength and Mental Health Care. Please see the Teladoc Section under “Benefit Plan Info” on this website for detailed information.
Group Insurance Benefits
Employees are eligible to elect Optional Critical Illness and Accidental Death & Dismemberment insurances. All coverage information, booklets, plan overview and forms are located on the SharePoint Folder “Benefit Plan- Additional Coverage”
Questions regarding the coverage may be directed to our Benefits Administrator Sarah Krispanis at sarahk@wlvinc.com or by phone at 1-800-667-4257 ext. 223.
Email: sarahk@wlvinc.com
Employees may add or increase Optional Critical Illness (CI) and Accidental Death and Dismemberment (AD&D) insurance policies at any time throughout their career.
A Medical Application will be required for CI amounts over the guaranteed issue of $5,000. AD&D coverage is not subject to a medical application for any amount.
Employees must complete Group Insurance Enrollment Form, located on the SharePoint Folder “Benefit Plan- Additional Coverage” and return to the HR administrator.
Questions regarding the form may be directed to our Benefits Administrator Sarah Krispanis at sarahk@wlvinc.com or by phone at 1-800-667-4257 ext. 223.
Email: sarahk@wlvinc.com
The effective date for insurances not requiring Medical Application will be the first of the month following the date the form is received by Target Benefit Administrators. The effective date for insurances requiring evidence of insurability will be the first of the month coinciding with or following the date coverage is approved by the insurance provider.
Employees must complete Group Insurance Enrollment Form, located on the SharePoint Employees must complete Group Insurance Enrollment Form, located on the SharePoint Folder “Benefit Plan- Additional Coverage” and return to the HR administrator.
Questions regarding the form may be directed to our Benefits Administrator Sarah Krispanis at sarahk@wlvinc.com or by phone at 1-800-667-4257 ext. 223.
Email: sarahk@wlvinc.com
All updates to beneficiaries are effective the date of signing the Group Insurance Enrollment Form. Target Benefit Administrators must receive the completed form within 15 days of the signed date. It is recommended that employees maintain a copy of the form for their records.
Employees must complete Group Insurance Enrollment Form, located on the SharePoint Folder “Benefit Plan- Additional Coverage” and return to the HR administrator.
Questions regarding the form may be directed to our Benefits Administrator Sarah Krispanis at sarahk@wlvinc.com or by phone at 1-800-667-4257 ext. 223.
Email: sarahk@wlvinc.com
The primary beneficiary would receive the insurance proceeds upon the death of the insured. If the primary beneficiary is deceased at the time of the death of the insured, then proceeds are paid to the contingent beneficiary.
If there is no primary or contingent beneficiary listed, the insurance proceeds will be payable to the estate. Note: Proceeds paid to the estate require an Executor of the Estate or Estate Trustee. It is highly recommended that ALL members have a Will and Powers of Attorney.
Service and General
Please contact the HR Administrator.
Employees may contact the HR Administrator or Target Benefit Administrators at 1-800-667-4257 or 416-740-1335 ext. 223 or via e-mail at
Email: sarahk@wlvinc.com
Employees must complete Group Insurance Enrollment Form, located on the SharePoint Folder “Benefit Plan- Additional Coverage” and return to the HR administrator.
Questions regarding the form may be directed to our Benefits Administrator Sarah Krispanis at sarahk@wlvinc.com or by phone at 1-800-667-4257 ext. 223.
Email: sarahk@wlvinc.com
The supplemental health plan and any elected additional insurances will end on your last day worked. You will have 30 days to submit any outstanding claims or December 31 whichever comes first.
